Voicent Call Center Manager 9.0.5
Measure workloads and adjust outbound calling pace for call centers
Measure workloads and adjust outbound calling pace for call centers
Software Specs
Publisher:............ Voicent Communications, Inc
License:............... Demo
Price:................... $2499.00
File size:.............. 401 KB
Downloads:.........
Release date:...... 18 Apr 2013
Last update:........ 03 Oct 2014
Publisher review for Voicent Call Center Manager 9.0.5:
Review by: Voicent Communications, Inc
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call
Requirements:
Operating system:
Windows 2K / XP / Vista / Vista 64 bit / 7 / 7 64 bit / 8 / 2003 / 2008
Voicent Call Center Manager screenshots:
Voicent Call Center Manager download tags:
manage call center outbound calling pace measure workload call center calling pace
Copyright information:
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